WOOCS 2.1.9

1. About us

The services that BritishWeLove provide (the “Services”) to you through the Site are operated by LOVEOFBRITISH UK Limited (“We”). We are registered in England and Wales under company number 10264584 and registered office at BritishWeLove, Suite 301, Barclay House, 35 Whitworth St West, Manchester M1 5NG. Our VAT Registration Number is 256 8195 68. When you purchase products using the Site, you are purchasing them from our partner brands who display their products on the Site. Our partner brands are established British brands who have been selected or have requested to sell their products on the site. Any purchases of products and/or services between you and our partner brands seals a contract between you and the partner brands. It is the partner brand who is legally responsible for selling the product to you and providing the necessary product warranties to you. You do not purchase the products from us, and we are not legally responsible for selling the products to you. We act as the commercial agent who aids the completion of the contract on behalf of our partner brands and are not a party to that contract.

2. Acceptance of terms

These terms and conditions (together with the information and policies contained in the “Customer Services” section of the Site and all other documents referred in these terms and conditions) (“Terms and Conditions”) set out the legal terms on which you make use of the britishwelove.com website (the “Site”), whether as a guest or registered user. These Terms and Conditions are only available in the English language. Please read these Terms and Conditions carefully before using the Services. When we refer to “we”, “us” “our” we make reference to LOVEOFBRITISH UK Limited, when we refer to “you” or “your” we make reference to the customer using the Site and Services and when we refer to “their” and “they” we make reference to our Partner Brands. We may update these Terms and Conditions (and the documents referred to in them) and any aspect of the Services we provide and will notify such changes to you by uploading details of them on the Site. You should review the Terms and Conditions regularly for changes. By using the Services on the Site you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions then please do not use the Services on the Site or any part of them. If you continue to use the Site or Services provided by LOVEOFBRITISH UK Limited, we will take this as your acceptance of these Terms and Conditions.

3. Accessing our Service

By placing an order, you are making a legal commitment that you have the authority to accept these Terms and Conditions and are able to purchase a product(s). You must be 18 years of age and over to use the Services on the Site. You must use a valid payment method whereby you are the authorized user of the credit or debit card used to place the order on the Site. Access to the Site is permitted on a temporary basis and the Site and its contents must not be used by you for commercial purposes, without prior written consent. You must not use the Site in any way that is likely to cause disruption of access to or the running of the Site. The Site must be used for lawful purposes. We reserve the right to withdraw or amend the Services we provide through the site without notice. We will not be liable to you if, for any reason, any of the Services are unavailable at any time. From time to time, we may restrict access to any or all of the Services to users who have registered with us.
Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy. If you choose, or you are provided with a password or any other information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any password at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

4. Intellectual property rights

We own, or are the licensee to BritishWeLove, all right, title and interest in and to the service, including all rights under patent, copyright, trade secret or trademark law, and any or all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You must not use any of the contents on the site and/or Service for commercial purposes without obtaining written consent and/or a licence to do so from us.

5. Services of BritishWeLove including our liability

When you use our Services and purchase products, the resulting legal contract is between you and the partner brand(s) and such contract shall comprise of these Terms and Conditions, the partner brand(s) description and details of the products and services on the product page and the email confirmation of your order and you agree to be bound by all such provisions. You should carefully review these and if there is any inconsistency between these Terms and Conditions, the partner brand(s) description and details of the product and services on the product page and the email confirmation of your order, these Terms and Conditions shall dominate to the extent of the inconsistency. The site is for domestic and private use only. We are under no obligation to keep the information on our site updated and we make no guarantees or warranties, either express or implied, that the contents of the site is up-to-date, accurate or complete. We exclude all conditions, warranties or other terms which may apply to the contents of the Site or the Site itself, to the fullest extent permitted by law. We do not control and are not responsible in any way for products and service listings provided by our partner brands. We make no guarantee or warranties that products and/or Services provided by our partner brands on the Site are of perfect quality and this and any other such warranties, whether expressed or implied, are disclaimed by us to the fullest extent permitted by law. The disclaimer does not affect your statutory rights against the partner brands. We will not be liable for any damages or losses caused by viruses, distributed denial-of-service attack or other harmful material that may infect your computer as a result of use of our Site. We do not in any way exclude or limit our liability for personal injury or death caused by our negligence, fraudulent misrepresentation and/or any other liability which cannot be limited by law. Limitations and exclusions of liability will apply to liability arising as a result of our provision of the Services to you and Services provided to you by our partner brands. BritishWeLove will not be liable for any customer loss, whether this arises from a breach of duty in contract or in any other way. Any liability we or our partner brands do incur for loss suffered arising from any contract shall not exceed the purchase price of the relevant product(s) and is strictly limited to losses that were reasonably foreseeable, that is, where they could be contemplated at the time your order was accepted. We expressly exclude the Contracts (Rights of Third Parties) Act 1999, to the fullest extent permitted by law. A person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

6. Contracts created between you and our partner brands

The contract for the purchase of products and/or services and the contractual relationship of the sale is between you and the partner brand(s) you purchase from. The relevant partner brand will be responsible for the sale, the delivery and after care and our role is limited to acting as a commercial agent to complete the sale by accepting the order and collecting the payment on behalf of the partner brands. You do not have any contractual rights against us regarding any products sold on the site by the partner brands. Partner brands are identified on their home page, product page and the Order Confirmation and Dispatch Email sent to you. The order you place shall be deemed to be an offer by you to purchase the products and/or services specified within it subject to the Terms and Conditions and the applicable details on the product pages which are incorporated into the contract between you and the partner brand(s). All orders are subject to availability. The contract between you and the partner brand(s) in relation to the products you are purchasing will be formed when the partner brand(s) accept your order and you receive an email confirmation Dispatch of Order. No order shall be deemed to be accepted by the partner brand until the partner brand has issued you a Dispatch Order Email after we (acting as the commercial agent of the partner brand) issue an Order Confirmation Email. The contract between you and the partner brand(s) will relate only to those products and/or services notified in the email Confirmation of Order. After entering into a contract with the relevant partner brand, they will be under a legal obligation to supply you with the products that is in accord with the contract. You are not purchasing the products and/or services from us and we are not a party to that contract. We make every attempt to request partner brands to comply with our sales policies, however, we cannot be made responsible for the sales policies of our partner brands. If you are unsatisfied with the products and/or services given to you from our partner brands, please contact customercare@britishwelove.com and our customer service team will get in contact with the relevant partner brands on your behalf to resolve the issue. Please allow 3- 5 working days to obtain a response from us.

7. Product Description and Colour

Product description and colours have been described and displayed as accurately as possible. The description of products and the display of product colours constitutes information which is provided to us by our partner brands and we cannot and do not guarantee that the descriptions are accurate or error free, or that the display of product colours will accurate match the actual product colours, as computer monitors will vary in their display of colours.

As a customer, you have legal rights in relation to faulty products or products that are not as described and can obtain further information from your Trading Standards Office and Citizens’ Advice Bureau. If the ordered product is faulty or not as described or displayed, you may return the product to us and we will provide you with a full refund including the shipping cost.

8. Payment methods

Purchases for products and/or services you make on the Site may only be paid for using the payment methods we have available on the Site. In accepting or otherwise processing your payments related to the purchase of products from our partner brands, we act in the capacity as commercial agents of the partner brands. The partner brands acknowledges and agrees that the valid payment by you to us for the purchase of products between you and the partner brands will satisfy your obligation to pay the partner brand for the relevant products. You must check your order information at the check-out to ensure that it is accurate as mistakes cannot be rectified once your order has been completed. Our trusted third party payment card industry compliant payment gateways carry out a standard pre-authorisation check on your payment card on behalf of the partner brands. Products will be sent to you once this pre-authorisation check has been completed. All prices are shown in GBP and payable in that currency. You accept that some banks may charge you an additional fee, for example, for international transactions. Delivery charges will vary depending on the destination you choose to have the item delivered. For delivery destinations to the UK and within the EU prices are inclusive of VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes. Delivery charges will also vary depending on the size and weight of the products and this is determined by the partner brand. We reserve the right not to process your order in situations where you are under the age of 18, authorisation for payment is not made or in cases where partner brand products are not available.

9. Refusal of transaction

We have the right and may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of withholding or cessation of any transaction after processing has begun.

10. Delivery arrangements

Your shopping bag on the Site displays the products you have chosen, the partner brand who will provide them to you and the cumulative cost of shipping. The delivery costs for each partner brand will vary according to the delivery method they use or you choose and any delivery times quoted are estimates (and cannot be guaranteed) in working days. Please review the product Delivery on the product page as there are restrictions with some products for International deliveries. Once a partner brand has accepted your order which will be ready for dispatch, you will receive a Dispatch Email. You will receive tracking details if the partner brand uses a tracking method for delivery. Not all partner brands will use a tracking method for delivery. On occasions delivery may be delayed due to events beyond our partner brands control. We will inform you of this and aim to deliver the products to you as soon as possible, however, the partner brands or BritishWeLove cannot be liable to you for any losses caused as a result of this delay. Ownership of products ordered will pass to you upon delivery on the provision that full payment including delivery charges have been received.

11. Faulty Products

If any products you ordered is faulty when delivered please contact customercare@britishwelove.com and our customer service team will discuss a return and inform the relevant partner brand who may offer a solution in accordance with your legal rights. Please ensure you include a receipt of your shipping cost when returning the product so we are able to refund this to you.

12. Import regulations and duty

If you order products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot inform you of the amount. Please contact your local customs officer for information before placing your order on the Site.

13. Returns

As a customer you have a legal right to cancel your order under the Consumer Contracts Regulations 2014. Please refer to our Returns & Refund Policy for details of when and how you can cancel and return your order. If you wish to discuss or arrange a return and refund of any returnable products, please contact customercare@britishwelove.com or complete the Returns and Cancellation form. The Returns and Cancellation form must be completed, a copy sent to customercare@britishwelove.com and a copy must also be printed and placed inside the parcel with the products for return.

Any refunds shall be made by BritishWeLove in accordance with the Returns & Refund Policy and you will be refunded the amount you paid for the product including the outbound delivery but only the cost of the standard delivery option made available.

14. Use of our site

• Links Links to our homepage only on the Site may be done provided you do so in a way that is fair and legal and does not harm or falsely benefit from the reputation of britishwelove.com. This includes indications of an association or endorsement with britishwelove.com when none of these exists. We expressively reserve the right to revoke the right granted in the clause for breach of these Terms and Conditions and to take any actions deemed appropriate.

• Viruses, hacking and other offences You must not misuse our Site or any part of the Services by introducing viruses or other material which is detrimental or harmful to our site or attempt to gain unauthorized access to our Site. By doing so, you would commit a criminal offence under the Computer Misuse Act 1990 which we will report to the relevant law enforcement authorities and disclose your identity to them. You must not use any material that is in breach of copyright, trademark, privacy, confidence or any other right. In the event of such a breach, your rights to use the Site and Services will cease immediately.

• Severability If any of these Terms and Conditions are determined by any court or relevant authority to be unlawful or unenforceable to any extent, such term and condition will to that extent be cleaved from the remaining terms and conditions which will continue to be valid and remain in full effect to the fullest extent permitted by law.

15. Unforeseeable circumstances

Where we or our partner brands are prevented from or delayed in carrying out obligations under these Terms and Conditions due to circumstances beyond our or the partner brand’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the partner brands performance of its obligations shall be postponed for the period of time that the circumstances continue. We and our partner brands will not be liable or responsible for the failure to perform, or delays in performance of any of our obligations to you under unforeseeable circumstances.

16. Rights of Third Parties

No provision of these Terms and Conditions shall be enforceable by any third party such as an employee, agent, representative of sub-contractor of either BritishWeLove or the partner brands under the Contracts (Right of Third Parties) Act 1999 or otherwise.

17. Law and Jurisdiction

These Terms and Conditions and the contracts for the purchase of products, goods and services through our Site shall be governed by the law of England and Wales. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Feedback and Complaints

General feedback about the site is welcomed and can be given by contacting customercare@britishwelove.com Complaints of services or products received from our partner brands should be directed to us at customercare@britishwelove.com We will follow this up with the relevant partner brand who should provide a resolution option. Please allow up to 3- 5 working days for our customer service team to respond back to you. Should you feel you have exhausted all dispute resolution options available to you through our site, the European Online Dispute Resolution Platform can be accessed by following the link: http://ec.europa.eu/odr

19. Promotional codes

Promotional codes in relation to products and/ or delivery are specified and provided by individual partner brands at their discretion and will differ from partner brand to partner brand. Promotional codes can only be used on britishwelove.com and towards the purchase of products from the individual partner brand. Promotional codes cannot be used in conjunction with any other offer on britishwelove.com, will have a limited time period in which it should be used and have no cash value, cannot be transferred and cannot be forwarded or reassigned. In cases where a refund is requested when a product is bought with a promotional code, any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the products. BritishWeLove reserves the right to amend or suspend promotional code at any time.

20. Changes to Terms and Conditions

BritishWeLove may update these Terms and Conditions from time to time and reserve the right to amend and place additions to these Terms and Conditions where necessary. Please ensure you keep updated by regularly reviewing the Terms and Conditions on the Site.