WOOCS 2.1.9

Returns are sent back to the partner brand. Not all products are returnable. You will need to read and follow their returns process which is written under Returns on the product page. This will also detail the partner brand returns address. The guidelines below are also applicable.

Returns You have 14 days from receiving your order to notify us of any returns. Once you have notified customercare@britishwelove.com or completed the Returns and Cancellation form ensuring you write your order number (the returns and cancellation form must be completed, a copy sent to customercare@britishwelove.com and a copy must also be printed and placed inside the parcel with the products for return), you have 14 days to return the products back to the partner brands to receive a refund including the outbound delivery but only the cost of the standard delivery option made available. The partner brands Returns Policy is written on the product page which must be followed with these guidelines to receive a refund including the outbound delivery but only the cost of the standard delivery option made available. If you are returning multiple products, please send the items separately to the respective partner brand. Products must be sent in the same condition in which they were received, including the product or security tag and original packaging. If products and their packaging are damaged as a result of handling by you, you may not receive a refund. We advise that you retain all of the original packaging, do not remove the product tag and send the products back to the partner brand using a secure and trackable method. Please retain evidence of having returned the goods, for example, proof of postage receipt from the post office. Please note that you will have to bear the direct cost of returning the products to partner brands. Once our partner brands has received your returned products and confirmed it complies with the Returns Policy, we will refund you the cost of the product including the outbound delivery but only the cost of the standard delivery option made available, by your original method of payment. This will be within 14 days from when the partner brand receives your product. You will not be charged the cost of returning products that are faulty or do not match the description given. For assistance regarding returns please contact customercare@britishwelove.com

Non- returnable products Partner brands may have a policy of no returns on certain items such as fragrances, aerosols, nail polish, millinery, underwear, cosmetics where the hygiene seal is disturbed and bespoke personalised or made-to-order products. Please read the partner brand Returns Policy on the product page to be fully informed of this before ordering the product.

Exchange Some brands do offer exchange of products. Please see individual brands Returns Policy regarding an exchange policy. If a brand does not offer an exchange policy and you wish to receive an alternative product, you would need to return the product for a refund (which will include the outbound delivery but only the cost of the standard delivery option made available) and place a new order. For assistance regarding exchanges contact customercare@britishwelove.com

Refunds Once the partner brand receives and accepts your products, britishwelove.com will refund you the cost of the products including the outbound delivery but only the cost of the standard delivery option made available, by the original method used to purchase the product. If an order has been shipped to a country requiring payment of taxes and duties, the taxes and duties are non-refundable. You can contact your local customs office who may recover these for you. Payment from BritishWeLove can take up to 14 days. Products must be sent to the partner brand in the same condition in which they were received, including the product or security tag and original packaging. Products must not be used, worn, washed or damaged when sent to the partner brands. Skincare, cosmetics and fragrances must remain unused and with an unbroken seal. Security or product tags must not be removed and any associated product packaging must be original, intact and in the condition they were sent to you. If any of the above is observed by the partner brand, you will be notified of this and may not be refunded. To ensure your refund process is as efficient as possible, please ensure all items meet the conditions of the Returns & Refund Policy. For assistance regarding refunds contact customercare@britishwelove.com

Gift cards Some partner brands may offer gift cards. Please contact customercare@britishwelove.com and our team members will request this from the relevant partner brand.

• Returns and Cancellation Form:

1. Before you proceed, please ensure you have read the terms & conditions and our refunds policy.

2. Products should be sent to the relevant partner brand(s). Please note that you will have to bear the direct cost of returning the products to partner brand(s) unless otherwise stated by the partner brand on the Returns section on the product page. We advise that you use a trackable method of delivery such as recorded delivery.

3. Please download and complete our returns and cancellation PDF document below.
Download (94KB)

4. Once completed, send a copy of the completed form to customercare@britishwelove.com and print this form and enclose it with your returns parcel. It is important that you check your information is correct before sending as we are unable to check the validity of information and this may delay your returns or cancellation process.

5. Send your parcel with the completed form inside, to the relevant partner brand whose returns address will be found on the dispatch email sent to you and on the Returns section on the product page.

Should you require further assistance, please contact customer services at customercare@britishwelove.com