Our delivery fees are based on the price we pay the shipping provider. We always attempt to use the safest and most cost effective method of delivery taking into consideration the type of item ordered and the delivery location/ address.

UK Orders:
Domestic orders are dispatched by the Royal Mail 1st class recorded service. This service will require a signature upon delivery. You should expect to receive your order within 1- 2 days of dispatch.

International Orders:
International orders are dispatched by the courier service DHL. This requires a signature upon delivery. We cannot guarantee delivery times on international orders but as a guide customers should expect the following timescales:

Western Europe: 1- 2 working days
Eastern Europe: 1- 2 working days
USA: 2- 3 working days
Australia/ Asia/ Rest Of World: 3- 4 working days

Our aim is to deliver your purchase as soon as possible. If we, or the delivery service used, make no attempt to dispatch or contact you within 5 working days, after confirming your order for goods shown as "in stock", you are entitled to a full refund upon return of the goods. If an order we have dispatched to you is lost or damaged in transit, we will replace or refund the lost items at your preference.

Delivery Pricing:
UK: £6.50 (Royal Mail 1st Class Signed For)
Europe: £12.00 (DHL Courier)
Worldwide Zone 1: £14.40 (DHL Courier)
Worldwide Zone 2: £21.60 (DHL Courier)

Customised Orders:
If orders require customisation, please contact customercare@britishwelove.com. Orders which require customisation, such as engraving or tailoring alterations, may take longer to complete prior to dispatch, and so are not subject to the guide timelines indicated above. We will endeavour to complete these for you as soon as possible once we receive the order.

 

Please contact customercare@britishwelove.com before returning goods for any reason so that they can advise on the best method of return.

Your right to cancel:
You may normally cancel your order (once accepted by us) for any reason during 48 hours. Please contact customercare@britishwelove.com or complete the Returns and Cancellation form provided by BritishWeLove. Once the order has been processed by us, you may return your order.

Returns policy:
If you are not entirely delighted with the products that you have purchased, you have 14 days from receiving your order to notify BritishWeLove by contacting customer services at customercare@britishwelove.com or completing the Returns and Cancellation form provided by BritishWeLove. Once you have informed BritishWeLove, you have 14 days to return the product to us. We cannot offer an exchange; however, we will be more than happy to offer you  a refund of the purchase price including the outbound delivery but only the cost of the standard delivery option made available. The product should be returned to us in a perfect condition- unused, unworn, unmarked, undamaged, original tags in place and in the same condition that you received it. It must be in the original packaging. Our policy lasts 14 days from when you notify BritishWeLove. If 14 days have gone by since your notification, unfortunately we cannot offer you a refund. Please note: we are unable to accept returns on custom orders. A refund will be issued by us to the original card that was used for the purchase, excluding taxes or import duties incurred. You might consider using a trackable service or purchasing insurance. We don't guarantee that we will receive your returned order.

Our return address is 9 Piccadilly Arcade, Jermyn Street, London SW1Y 6NH

Here's our care guide for your Benson & Clegg cufflinks to ensure they're always in pristine condition:

Try to avoid scratching your cufflinks, but if this does happen then use a soft polishing cloth or take them to your local jewellers to polish professionally.

Sterling silver naturally tarnishes when exposed to the air and will require occasional cleaning with a soft polishing cloth. For heavier tarnishing on sterling silver, use a commercial jewellery cleaning solution. Ensure you follow the manufacturer's instructions as specified.

Gold and silver plated cufflinks should not tarnish and therefore be cleaned only occasionally with a light wipe over with a soft polishing cloth to remove any light marks or blemishes.

Do not use cleaning solutions, polishes and/or tarnish removers on plated cufflinks. Plated cufflinks should only be cleaned with a soft polishing cloth. They do not usually require regular polishing. Heavy polishing or use of an abrasive cleaner will remove the plating and is not recommended.

Store cufflinks in cufflink storage cases to help prevent oxidization and tarnishing, which occurs as a reaction to oxygen in the air.

Ideally they should be stored separately or in segmented compartments so as to not scratch other jewellery items.

Our signature ready to wear collection has been specifically designed with a bespoke feel in mind and will naturally look visually impressive on the wearer. To maximise the effect of this look, please ensure you select the right fit appropriate to your body's figuration. Below you will find not only a detailed set of measurements for our collection, but also instructions on how to take your own measurements.

READY TO WEAR JACKET/ BLAZER FIT GUIDE:

CHEST - Position the tape over the fullest part of the chest high up under the arms. The tape should be close but not tight. Remember to keep the tape as horizontal as possible.

WAIST - Wrap the tape around the fullest part of the waist, often this is just above the hips. Remember to keep the tape as horizontal as possible.

HIP - Wrap the tape around the hips across the fullest part of the seat

SLEEVE LENGTH- In an upright posture determine where your shoulder ends and your arm begins. Place the tape measure at the point where your shoulder goes from being horizontal to vertical. This is usually the point of the seam on a shirt. With your arm placed straight down your sides, measure from the shoulder point to the wrist bone. You may need assistance taking this measure.

BACK LENGTH - Place the tape measure at the nape of your neck (the bone that sit at the bottom of the back of the neck) Run the tape down and see where the jacket length specified appears by your seat. As a rule of thumb when the fist is clenched, the bottom of the first is the guideline for the jacket length. You may need assistance taking this measure.

Chest Size                                        38                    40                   42                   44                   46                    48                    50                     52

Chest Measurement                     42"                   44"                 46"                 48"                  50"                  52"                   54"                   56"

Waist                                               38"                   40"                 42"                 44"                  46"                  48"                   50"                  52"

Hip                                                   40"                  42"                  44"                 46"                  48"                 50"                   52"                   54"

Sleeve Length                                23 7/8"           24 1/4"           25 5/8"          26"                  25 3/8"          25 3/4"            26 1/8"           26 1/2"

Back Length                                   29 7/8"          30 1/4"           30 5/8"          31"                   31 3/8"          31 6/8"            32 1/8"           32 1/2"

 

READY TO WEAR TROUSERS FIT GUIDE:

WAIST - Wrap the tape around the top part of your hips, which should be about an inch below the belly button. The tape should be close but not tight. Remember to keep the tape as horizontal as possible.

INSIDE LEG (UNFINISHED) -Put the end of the tape measure on the inside leg at the top of the crotch, running the tape down to your desired length. Do factor in that our trousers have an unfinished hem so you can adjust them to your desired length.

Waist Size                                             32                 34                 36                38                 40                42                 44

Actual Waist                                        32"                34"               36"              38"                40"              42"               44"

Unfinished Inside Leg                      37.25"          37.25"           37.25"        37.25"           37.25"         37.25"          37.25"